Returns & Refunds

If you are not satisfied with an item purchased from Wallace Global (Wallace Industrial, LLC), you may return the eligible product within thirty (30) days for a full refund or exchange.

Have an eligible return? Call or email the Customer Service Team to arrange for a return merchandise authorization (RMA) number. Print out your RMA and include it in the package, or enclose a note with your information and the RMA number. The RMA helps us process the return faster, and helps you get your refund quicker.

Most items sold by Wallace Global returned within 30 days will receive a full refund or exchange. The following items are not eligible for exchange: consumables, special order or custom built parts, or items that have been used, modified, altered or allowed to deteriorate to a condition where they cannot be resold as new.

Beyond the 30 day period, items may still be eligible for return/exchange, but we reserve the right to charge a 20% minimum restocking fee.

Proof of purchase must be included with all returns. 

Shipping charges are not refundable.

For eligible returns, refund will be given in the original form of payment. Refunds to a credit card typically take up to 5-10 days after we’ve approved the refund. For information about refunds to a credit card, contact your card issuer.

What is the mailing address for returns?

Wallace Global

2853 Ken Gray Blvd.

Suite 4

West Frankfort, IL 62896

Claims and Shortages

All of our merchandise is packaged with care. Always check the contents against the packing slip. Any damage or shortage should be reported to us immediately. Save all packing materials and paperwork until your claim has been resolved.